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About

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Helping you streamline so that you can grow

The SmartFlow

 Method 

by Erin Knight
Work smarter not harder​.

What if your business could run without your constant attention and instruction? What if your clients were delighted by the experience of working with you every single time? What if each employee (or contractor) knew exactly what their role was and how to execute at the highest level?

 

With standard operating procedures and the right business automation tools, your role as the CEO gets to be what it is meant to be - a creative leadership role, not a task manager or a firefighter.  

Erin created her 4-part SmartFlow® method to help small businesses get their business processes optimized and standardized.

 

Erin has her Masters in Engineering from the University of Michigan, where she specialized in root cause analysis and trained in Lean Six Sigma. Erin's industrial experience includes 15 years of implementing new systems and continual improvement projects at companies such as Amgen, L'Oreal, General Motors, General Electric and Eli Lilly. With over a decade of managing new processes and training in the rigor of the pharmaceutical industry, she translated that corporate level of organization into managing online training and membership programs for clients such as the Functional Diagnostic Nutrition Program and Box Out Marketing SuccessLab.

 

She's also run her own online health coaching practice and membership site since 2015. Soon she started outsourcing projects to VAs and bringing in health coaches and nutritionists as contractors, because she is a big believer on focusing on your natural skills and strengths. Her favorite part of running her own business was automating workflows and defining the standard procedures, but she realized that many of her colleagues did not share her nerdy enthusiasm. Thus the SmartFlow® method was born to share the systems that can help your business run seamlessly and let you focus on growth and innovation: Document, Automate, Train and Audit. 

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